What is knowledge management?

Simply put, knowledge management is the way an organization documents what it does and applies that information to do things better. Knowledge management includes collecting both quantitative and qualitative data. It includes categorizing information in a way that is accessible for employees. Additionally, knowledge management includes how the organization acts on that information to improve its current and future performance.

Knowledge management strengthens an organization by providing a true assessment of the current state of operations, including where there is room for improvement. With this accurate understanding, an organization is able to move from its current state into its full potential.

If any of the following statements apply to your organization, it might need help in this area:

• The organization or its program areas suffer from substantial knowledge loss, especially after long-time employees retire or resign.
• The organization lacks effective succession planning and preparation for employee retirements.
• When employees are unexpectedly out of the office, others are unsure how to complete their key tasks to keep things running smoothly.
• Turnover and/or attrition cause huge disruptions.
• Supervisors and/or managers feel stuck in endless cycles of retraining.
• The organization lacks current or historical documentation relating to its workflows, performance, or other aspects of its operations.

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